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Sharing the verification love

Webmaster Level: All

Everything is more fun with a friend! We've just added a feature to Webmaster Tools Site Verification to make it easier to share verified ownership of your websites.

In the past, if more than one person needed to be a verified owner of a website, they each had to go through the meta tag or HTML file verification process. That works fine for some situations, but for others it can be challenging. For example, what if you have twenty people who need to be verified owners of your site? Adding twenty meta tags or HTML files could be pretty time consuming. Our new verification delegation feature makes adding new verified owners a snap.



Once you're a verified owner of a website, you can view the Verification Details page (linked from Webmaster Tools or the Verification home page). That page will show you information about the site as well as a list of any other verified owners. At the bottom of the list of owners, you'll now see a button labeled "Add a user...". Click that, enter the user's email address, and that person will instantly become a verified owner for the site! You can remove that ownership at any time by clicking the "Unverify" link next to the person's email address on the Details page.

There are a few important things to keep in mind as you use this feature. First, each site must always have at least one owner who has verified directly (via meta tag or HTML file). If all of the directly verified owners become unverified, the delegated owners may also become unverified. Second, you can only delegate ownership to people with Google Accounts. Finally, remember that anyone you delegate ownership to will have exactly the same access you have. They can delegate to more people, submit URL Removal requests and manage Sitelinks in Webmaster Tools, etc. Only delegate ownership to people you trust!

We hope this makes things a little easier for those of you who need more than one person to be a verified owner of your site. As always, please visit the Webmaster Help Forum if you have any questions.

Sean Harding, Software Engineer

Google's SEO Report Card

Webmaster Level: All

How many of Google's web pages use a descriptive title tag? Do we use description meta tags? Heading tags? While we always try to focus on the user, could our products use an SEO tune up? These are just some of the questions we set out to answer with Google's SEO Report Card.

Google's SEO Report Card is an effort to provide Google's product teams with ideas on how they can improve their products' pages using simple and accepted optimizations. These optimizations are intended to not only help search engines understand the content of our pages better, but also to improve our users' experience when visiting our sites. Simple steps such as fixing 404s and broken links, simplifying URL choice, and providing easier-to-understand titles and snippets for our pages can benefit both users and search engines. From the start of the project we also wanted to release the report card publicly so other companies and webmasters could learn from the report, which is filled with dozens of examples taken straight from our products' pages.

The project looked at the main pages of 100 different Google products, measuring them across a dozen common optimization categories. Future iterations of the project might look at deeper Google product web pages as well as international ones. We released the report card within Google last month and since then a good number of teams have taken action on it or plan to.

We hope you find our SEO Report Card useful and we'd love to hear your feedback in the comments below or in the Webmaster Central Help Forum. And if you'd like to do your own SEO tune up, a good place to start is by reading our free SEO Beginner's Guide.

Written by Brandon Falls, Adi Goradia, and Charlene Perez, Search Quality Team

Is your site hacked? New Message Center notifications for hacking and abuse

How did you do on the Webmaster Quiz?

Webmaster Level: All

Thanks to all of you who took our webmaster quiz and waited patiently to see how well you did! Today, we're pleased to present the Webmaster Quiz answers! We hope this quiz has provided some clarity on common issues users ask about in the Webmaster Help Forum. We'll go over a few of the questions and answers here, but if some of the answers lead you to ask more questions, we encourage you to continue the discussion in the forum!

1) You have moved your site to a new domain name. For users and search engines, the preferred way to permanently redirect traffic is:

Correct answer: a) 301 redirect

Explanation: A 301 redirect is preferred because it tells search engines, "Ok, this is the new domain I want you to show to users from now on," as opposed to something like a 302 redirect, which tells search engines, "Hey, this is only a temporary redirect--so, uh, I might change the URL soon, okay?" In addition to implementing a 301 redirect, the Change of Address feature in Webmaster Tools can help Google find your new site.

2) Your server is going to be moved and unavailable for a day. What should you do?

Correct answer: c) Return "Network Unavailable (503)" with a helpful message to all requests

Explanation: Maybe not as commonly known to webmasters, but very useful if your site is down! This tells crawlers to come back later, rather than crawling and indexing your "Down for maintenance" pages when you respond with 200 rather than 503. Check out the Help Center to learn more about HTTP status codes.

3) Your website is not in the index five days after you've put it online; what should you do?

Correct answer: b) Continue working on the site

Explanation: This one is a bit tricky. There could be a number of reasons why your site is not indexed. For example, a site's robots.txt file may contain a directive to inadvertently block crawlers from searching its contents. But the main take-away from this question is that if your site is pretty new, it may just be a matter of time before it gets indexed. You should continue to focus on improving your site for your users.

6) You need to remove 192 PDF files from the /private-files/ folder which have gotten indexed. What's the fastest way to do this?

Correct answer: d) Disallow the folder in robots.txt and request removal of the whole folder in Webmaster Tools.

Explanation: Before removing a directory that you don't want indexed, you need to include the Disallow directive in your robots.txt file to tell search bots not to crawl it anymore.

9) You have a country-coded domain name called example.es. To associate your site with Spain, you need to:

Correct answer: c) None of this is necessary. Google should already associate a domain ending in .es with Spain.

Explanation: Some country-coded domains may overlap with international ones, like .tv--which could also be a site from Tuvalu. But these sort of cases are rare and if they do arise, don't be shy to seek out help on the forum.

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Request visitors' permission before installing software

(Cross-posted on the Google Korea Blog)

Webmaster Level: All

Legitimate websites may require that their visitors install software. These sites often do so to provide their users with additional functionality beyond what's available in standard web browsers, like viewing a special type of document. Please note, however, that if your site requires specific software for your visitors, the implementation of this software installation process is very important. Incorrect implementation can appear as though you're installing malware, triggering our malware detection filters, and resulting in your site being labeled with a 'This site may harm your computer' malware warning in our search results.

If using your site requires a special software install, you need to first inform visitors why they need to install additional software. Here are two bad examples and one good example of how to handle the situation of a new visitor to such a site:

Bad: Install the required software without giving the visitor a chance to choose whether or not they want to install the software.

Bad: Pop up a confirmation dialog box that prompts the visitor to agree to install the software, without providing enough detail for the visitor to make an informed choice. (This includes the standard ActiveX control installation dialog box, since it doesn't contain enough meaningful information for a visitor to make an informed decision about that particular piece of software.)

Good: Redirect the new visitor to an information page which provides thorough details on why a special software installation is required to use the site. From this page the visitor can initiate the installation of the required software if they decide to proceed with installation.

Has your site been labeled with a malware warning in our search results due to a poorly implemented software installation requirement? Updating the installation process to ensure that visitors are fully informed on why the installation is necessary, and giving them a chance to opt out, should resolve this issue. Once you've got this in place, you can go to Webmaster Tools and request a malware review to expedite the process of removing any malware warnings associated with your site in Google's search results.

Written by Jonathan Simon, Webmaster Trends Analyst

Protect your site from spammers with reCAPTCHA

Introducing a new Rich Snippets format: Events

Webmaster Level: All

Last year we introduced Rich Snippets, a new feature that makes it possible to surface structured data from your pages on Google's search results. So far, user reaction to Rich Snippets has been enthusiastic -- after all, Rich Snippets help people make more informed clicks and find what they need even faster.

We originally introduced Rich Snippets with two formats: reviews and people. Later in the year we added support for marking up video information which is used to improve Video Search. Today, we're excited to kick off the new year by adding support for events.

Events markup is based off of the hCalendar microformat. Here's an example of what the new events Rich Snippets will look like:

Google SEO resources for beginners

Webmaster Level: Beginner

Want to eat healthier and exercise more in 2010? That's tough! Want to learn about search engine optimization (SEO) so you can disregard the rumors and know what's important? That's easy! Here's how to gain SEO knowledge as you go about your new start to 2010:

Step 1: Absorb the basics

• If you like to learn by reading, download our SEO Starter Guide for reading while you're on an exercise bike, training for Ironman.
• Or, if you're more a video watcher, try listening to my "Search Friendly Development" session while you're cleaning your house. Keep in mind that some parts of the presentation are a little more technical.

• For good measure, and because at some point you'll hear references to them, check out our webmaster guidelines for yourself.

A sample message regarding the crawlability of your site

State of the Index 2009

Test your webmaster know-how!

Answering your December Grab Bag questions

Helping webmasters from user to user

You have to have some kind of super-powers to keep up with all of the issues posted in our Webmaster Help Forum—that's why we call our Top Contributors the "Bionic Posters." They're able to leap through tall questions in a single bound, providing helpful and solid information all around. We're thankful to the Bionics for tackling problems both hard and easy (well, easy if you know how). Our current Bionic Posters are: Webado (Christina), Phil Payne, Red Cardinal (Richard), Shades1 (Louis), Autocrat, Tim Abracadabra, Aaron, Cristina, Robbo, John, Becky Sharpe, Sasch, BbDeath, Beussery (Brian), Chibcha (Terry), Luzie (Herbert), 奥宁 (Andy), Ashley, Kaleh and Redleg!

With thousands of webmasters visiting the English Help Forum every day, some questions naturally pop up more often than others. To help catch these common issues, the Bionic Posters have also helped to create and maintain a comprehensive list of frequently asked questions and their answers. These FAQs cover everything from "Why isn't my site indexed?" to diagnosing difficult issues with the help of Google Webmaster Tools, often referring to our Webmaster Help Center for specific topics. Before you post in the forum, make sure you've read through these resources and do a quick search in the forum; chances are high that your question has been answered there already.

Besides the Bionic Posters, we're lucky to have a number of very active and helpful users in the forum, such as: squibble, Lysis, yasir, Steven Lockey, seo101, RickyD, MartinJ and many more. Thank you all for making this community so captivating and—most of the time—friendly.

Here are just a few (well, a little more than a few) of the many comments that we've seen posted in the forum:

• "Thank you for this forum... Thank you to those that take the time to answer and care!"
• "I've only posted one question here, but have received a wealth of knowledge by reading tons of posts and answers. The time you experts put into helping people with their problems is very inspiring and my hat's off to each of you. Anyway, I just wanted to let you know that your services aren't going unnoticed and I truly appreciate the lessons."
• "Thank you very much cristina, what you told me has done the trick. I really appriciate the help as this has been bugging me for a while now and I didn't know what was wrong."
• "thank you ssssssssssoooo much kaleh. "
• "OK, Phil Payne big thanks to You! I have made changes and maybe people are starting to find me in G! Thanks to Ashley, I've started to make exclusive and relevant content for people."
• "If anything, it has helped me reflect on the sites and projects of days gone by so as to see what I could have done better - so that I can deliver that much more and better results going forward. I've learned that some things I had done right, were spot on, and other issues could have been handled differently, as well as a host of technical information that I've stored away for future use. Bottom Line: this forum rocks and is incredibly helpful."
• "I asked a handful of questions, got GREAT help while doing a whole lot of lurking, and now I've got a site that rocks!! (...) Huge thanks to all the Top Contributors, and a very special mention to WEBADO, who helped me a TON with my .htaccess file."
• "Over the years of reading (and sometimes contributing) to this forum I think it has helped to remove many false assumptions and doubts over Google's ranking systems. Contrary to what many have said I verily believe Google can benefit small businesses. Keep up the good work. "
• "The forum members are awesome and are a most impressive bunch. Their contribution is immeasurable as it is huge. Not only have they helped Google in their success as a profitable business entity, but also helped webmasters both aspiring and experienced. There is also an engender(ment) of "family" or "belonging" in the group that has transcended the best and worst of times (Current forum change still TBD :-) ). We can agree, disagree and agree to disagree but remain respectful and civil (Usually :-) )."
• "Hi Redleg, Thank you very much for all of the information. Without your help, I don't think I would ever have known how to find the problem. "
• "What an amazing board. Over the last few days I have asked 1 question and recieved a ton of advice mainly from Autocrat. "
• "A big thank you to the forum and the contributors that helped me get my site on Google . After some hassle with my web hosters and their naff submission service, issues over adding pages Google can see, issues over Sitemaps, I can now say that when I put my site name into the search and when i put in [custom made watch box], for instance, my site now comes up."
• "Thank you Autocrat! You are MAGNIFICENT! (...) I am your biggest fan today. : ) Imagine Joe Cocker singing With a Little Help from My Friends...that's my theme song today."
• "I've done a lot of reading since then and I've learned more in the last year than I learned in the previous 10. When I stumbled into this forum I had no idea what I was getting into but finding this forum was a gift from God! Words cannot express the amount of gratitude I feel for the help you have given me and I wish I could repay you some how.... I don't mean to sound so mushy, but I write this with tears in my eyes and I am truly, truly grateful..."

Handling legitimate cross-domain content duplication

Webmaster level: Intermediate

We've recently discussed several ways of handling duplicate content on a single website; today we'll look at ways of handling similar duplication across different websites, across different domains. For some sites, there are legitimate reasons to duplicate content across different websites — for instance, to migrate to a new domain name using a web server that cannot create server-side redirects. To help with issues that arise on such sites, we're announcing our support of the cross-domain rel="canonical" link element.



Ways of handling cross-domain content duplication:

• Choose your preferred domain
  When confronted with duplicate content, search engines will generally take one version and filter the others out. This can also happen when multiple domain names are involved, so while search engines are generally pretty good at choosing something reasonable, many webmasters prefer to make that decision themselves.

• Reduce in-site duplication
  Before starting on cross-site duplicate content questions, make sure to handle duplication within your site first.

• Enable crawling and use 301 (permanent) redirects where possible
  Where possible, the most important step is often to use appropriate 301 redirects. These redirects send visitors and search engine crawlers to your preferred domain and make it very clear which URL should be indexed. This is generally the preferred method as it gives clear guidance to everyone who accesses the content. Keep in mind that in order for search engine crawlers to discover these redirects, none of the URLs in the redirect chain can be disallowed via a robots.txt file. Don't forget to handle your www / non-www preference with appropriate redirects and in Webmaster Tools.

• Use the cross-domain rel="canonical" link element
  There are situations where it's not easily possible to set up redirects. This could be the case when you need to move your website from a server that does not feature server-side redirects. In a situation like this, you can use the rel="canonical" link element across domains to specify the exact URL of whichever domain is preferred for indexing. While the rel="canonical" link element is seen as a hint and not an absolute directive, we do try to follow it where possible.

Your site's performance in Webmaster Tools

Webmaster level: Intermediate

Let's take a quick look at the individual sections in the Google Webmaster Tools' Site Performance feature:

Performance overview



The performance overview shows a graph of the aggregated speed numbers for the website, based on the pages that were most frequently accessed by visitors who use the Google Toolbar with the PageRank feature activated. By using data from Google Toolbar users, you don't have to worry about us testing your site from a location that your users do not use. For example, if your site is in Germany and all your users are in Germany, the chart will reflect the load time as seen in Germany. Similarly, if your users mostly use dial-up connections (or high-speed broadband), that would be reflected in these numbers as well. If only a few visitors of your site use the Google Toolbar, we may not be able to show this data in Webmaster Tools.

The line between the red and the green sections on the chart is the 20th percentile — only 20% of the sites we check are faster than this. This website is pretty close to the 20% mark, which pages would we have to work on first?

Example pages with load times



In this section you can find some example pages along with the average, aggregated load times that users observed while they were on your website. These numbers may differ from what you see as they can come from a variety of different browsers, internet connections and locations. This list can help you to recognize pages which take longer than average to load — pages that slow your users down.

As the page load times are based on actual accesses made by your users, it's possible that it includes pages which are disallowed from crawling. While Googlebot will not be able to crawl disallowed pages, they may be a significant part of your site's user experience.

Keep in mind that you may see occasional spikes here, so it's recommended that you watch the load times over a short period to see what's stable. If you consistently see very large load times, that probably means that most of your users are seeing very slow page loads (whether due to slow connections or otherwise), so it's something you should take seriously.

Page Speed suggestions



These suggestions are based on the Page Speed Firefox / Firebug plugin. In order to find the details for these sample URLs, we fetch the page and all its embedded resources with Googlebot. If we are not able to fetch all of embedded content with Googlebot, we may not be able to provide a complete analysis. Similarly, if the servers return slightly modified content for Googlebot than they would for normal users, this may affect what is shown here. For example, some servers return uncompressed content for Googlebot, similar to what would be served to older browsers that do not support gzip-compressed embedded content (this is currently the case for Google Analytics' "ga.js").

When looking at flagged issues regarding common third-party code such as website analytics scripts, one factor that can also play a role is how wide-spread these scripts are on the web. If they are common across the web, chances are that the average user's browser will have already cached the DNS lookup and the content of the script. While these scripts will still be flagged as separate DNS lookups, in practice they might not play a strong role in the actual load time.

We offer these suggestions as a useful guideline regarding possible first performance improvement steps and recommend using the Page Speed plugin (or a similar tool) directly when working on your website. This allows you to better recognize the blocking issues and makes it easy to see how modifications on the server affect the total load time.


For questions about Webmaster Tools and this new feature, feel free to read the Help Center article, search and post in the Webmaster Help Forums or in the Page Speed discussion group. We hope this information helps you make your website even faster!

Posted by John Mueller, Webmaster Trends Analyst, Google Zürich

How fast is your site?

We've just launched Site Performance, an experimental feature in Webmaster Tools that shows you information about the speed of your site and suggestions for making it faster.

This is a small step in our larger effort to make the web faster. Studies have repeatedly shown that speeding up your site leads to increased user retention and activity, higher revenue and lower costs. Towards the goal of making every webpage load as fast as flipping the pages of a magazine, we have provided articles on best practices, active discussion forums and many tools to diagnose and fix speed issues.

Now we bring data and statistics specifically applicable to your site. On Site Performance, you'll find how fast your pages load, how they've fared over time, how your site's load time compares to that of other sites, examples of specific pages and their actual page load times, and Page Speed suggestions that can help reduce user-perceived latency. Our goal is to bring you specific and actionable speed information backed by data, so stay tuned for more of this in the future.



The load time data is derived from aggregated information sent by users of your site who have installed the Google Toolbar and opted-in to its enhanced features. We only show the performance charts and tables when there's enough data, so not all of them may be shown if your site has little traffic. The data currently represents a global average; a specific user may experience your site faster or slower than the average depending on their location and network conditions.

This is a Labs product that is still in development. We hope you find it useful. Please let us know your feedback through the Webmaster Tools Forum.

Update on 12/04/2009: Our team just reconvened to provide you more information on this feature. Check out JohnMu's latest post on Site Performance!

Posted by Sreeram Ramachandran, Software Engineer & Arvind Jain, Director, Faster Web program

New User Agent for News

Webmaster Level: Intermediate

Today we are announcing a new user agent for robots.txt called Googlebot-News that gives publishers even more control over their content. In case you haven't heard of robots.txt, it's a web-wide standard that has been in use since 1994 and which has support from all major search engines and well-behaved "robots" that process the web. When a search engine checks whether it has permission to crawl and index a web page, the "check if we're allowed to crawl this page" mechanism is robots.txt.

Publishers could easily contact us via a form if they didn't want to be included in Google News but did want to be in Google's web search index. Now, publishers can manage their content in Google News in an even more automated way. Site owners can just add Googlebot-News specific directives to their robots.txt file. Similar to the Googlebot and Googlebot-Image user agents, the new Googlebot-News user agent can be used to specify which pages of a website should be crawled and ultimately appear in Google News.

Here are a few examples for publishers:

Include pages in both Google web search and News:
User-agent: Googlebot
Disallow:

This is the easiest case. In fact, a robots.txt file is not even required for this case.

Include pages in Google web search, but not in News:
User-agent: Googlebot
Disallow:

User-agent: Googlebot-News
Disallow: /

This robots.txt file says that no files are disallowed from Google's general web crawler, called Googlebot, but the user agent "Googlebot-News" is blocked from all files on the website.

Include pages in Google News, but not Google web search:
User-agent: Googlebot
Disallow: /

User-agent: Googlebot-News
Disallow:

When parsing a robots.txt file, Google obeys the most specific directive. The first two lines tell us that Googlebot (the user agent for Google's web index) is blocked from crawling any pages from the site. The next directive, which applies to the more specific user agent for Google News, overrides the blocking of Googlebot and gives permission for Google News to crawl pages from the website.

Block different sets of pages from Google web search and Google News:
User-agent: Googlebot
Disallow: /latest_news

User-agent: Googlebot-News
Disallow: /archives

The pages blocked from Google web search and Google News can be controlled independently. This robots.txt file blocks recent news articles (URLs in the /latest_news folder) from Google web search, but allows them to appear on Google News. Conversely, it blocks premium content (URLs in the /archives folder) from Google News, but allows them to appear in Google web search.

Stop Google web search and Google News from crawling pages:
User-agent: Googlebot
Disallow: /

This robots.txt file tells Google that Googlebot, the user agent for our web search crawler, should not crawl any pages from the site. Because no specific directive for Googlebot-News is given, our News search will abide by the general guidance for Googlebot and will not crawl pages for Google News.

For some queries, we display results from Google News in a discrete box or section on the web search results page, along with our regular web search results. We sometimes do this for Images, Videos, Maps, and Products, too. This is known as Universal search results. Since Google News powers Universal "News" search results, if you block the Googlebot-News user agent then your site's news stories won't be included in Universal search results.

We are currently testing our support for the new user agent. If you see any problems please let us know. Note that it is possible for Google to return a link to a page in some situations even when we didn't crawl that page. If you'd like to read more about robots.txt, we provide additional documentation on our website. We hope webmasters will enjoy the flexibility and easier management that the Googlebot-News user agent provides.

Written by Jonathan Simon, Webmaster Trends Analyst

Region Tags in Google Search Results

Webmaster Level: All

Country-code top-level domains (or ccTLDs) can provide people with a quick and valuable clue about the location of a website—for example, ".fr" for France or ".co.jp" for Japan. However, for certain top level domains like .com, .info and .org, it's not as easy to figure out the location. That's why today we're adding region information supplied by webmasters to the green address line on some Google search results.

This feature is easiest to explain through an example. Let's say you've heard about a boxing club in Canada called "Capital City Boxing." You try a search for [capital city boxing] to find out more, but it's hard to tell which result is the one you're looking for. Here's a screen shot:

Changes in First Click Free

Webmaster level: intermediate

We love helping publishers make their content available to large groups of readers, and working on ways to make the world's information useful and accessible through our search results. At the same time, we're also aware of the fact that creating high-quality content is not easy and, in many cases, expensive. This is one of the reasons why we initially launched First Click Free for Google News and Google Web Search -- to allow publishers to sell access to their content in general while still allowing users to find it through our search results.

While we're happy to see that a number of publishers are already using First Click Free, we've found that some who might try it are worried about people abusing the spirit of First Click Free to access almost all of their content. As most users are generally happy to be able to access just a few pages from these premium content providers, we've decided to allow publishers to limit the number of accesses under the First Click Free policy to five free accesses per user each day. This change applies to both Google News publishers as well as websites indexed in Google's Web Search. We hope that this encourages even more publishers to open up more content to users around the world!

Questions and answers about First Click Free

Q: Do the rest of the old guidelines still apply?
A: Yes, please check the guidelines for Google News as well as the guidelines for Web Search and the associated blog post for more information.

Q: Can I apply First Click Free to only a section of my site / only for Google News (or only for Web Search)?
A: Sure! Just make sure that both Googlebot and users from the appropriate search results can view the content as required. Keep in mind that showing Googlebot the full content of a page while showing users a registration page would be considered cloaking.

Q: Do I have to sign up to use First Click Free?
A: Please let us know about your decision to use First Click Free if you are using it for Google News. There's no need to inform us of the First Click Free status for Google Web Search.

Q: What is the preferred way to count a user's accesses?
A: Since there are many different site architectures, we believe it's best to leave this up to the publisher to decide.

(Please see our related blog post for more information on First Click Free for Google News.)

Posted by John Mueller, Webmaster Trends Analyst, Google Zürich

GENERIC CIALIS on my website? I think my site has been hacked!

How to use "Fetch as Googlebot", part 1
Webmaster level: Intermediate

Has your site ever dropped suddenly from the index or disappeared mysteriously from search results? Have you ever received a notice that your site is using cloaking techniques? Unfortunately, sometimes a malicious party "hacks" a website: they penetrate the security of a site and insert undesirable content. Sophisticated attackers can camouflage this spammy or dangerous content so that it doesn't appear for normal users, and appears only to Googlebot, which could negatively impact your site in Google's results.

In such cases it used to be very difficult to detect the problem, because the site would appear normal in the eyes of the user. It may be possible that only requests with a User-agent: of Googlebot and coming from Googlebot's IP could see the hidden content. But that's over: with Fetch as Googlebot, the new Labs feature in Webmaster Tools, you can see exactly what Googlebot is seeing, and avoid any kind of cloaking problems. We'll show you how:

Let's imagine that Bob, the administrator of www.example.com, is searching for his site but he finds this instead:



That's strange, because when he looks at the source code of www.example.com, it looks fine:



With much surprise Bob may receive a notice from Google warning him that his site is not complying with Google's quality guidelines. Fortunately he has his site registered with Webmaster Tools, let's see how he can check what Googlebot sees:

First Bob logs into Webmaster Tools and selects www.example.com. The Fetch as Googlebot feature will be at the bottom of the navigation menu, in the Labs section:



The page will contain a field where you can insert the URL to fetch. It can also be left blank to fetch the homepage.



Bob can simply click Fetch and wait a few seconds. After refreshing the page, he can see the status of the fetch request. If it succeeds, he can click on the "Success" link...



...and that will show the details, with the content of the fetched page:



Aha! There's the spammy content! Now Bob can be certain that www.example.com has been hacked.

Confirming that the website has been hacked (and perhaps is still hacked) is an important step. It is, however, only the beginning. For more information, we strongly suggest getting help from your server administrator or hoster and reading our previous blog posts on the subject of hacked sites:

• My site's been hacked - now what?


• A quick security checklist for webmasters


• Message center warnings for hackable sites


• Best practices against hacking

Hard facts about comment spam

Webmaster Level: Beginner

It has probably happened to you: you're reading articles or watching videos on the web, and you come across some unrelated, gibberish comments. You may wonder what this is all about. Some webmasters abuse other sites by exploiting their comment fields, posting tons of links that point back to the poster's site in an attempt to boost their site's ranking. Others might tweak this approach a bit by posting a generic comment (like "Nice site!") with a commercial user name linking to their site.

Why is it bad?

FACT: Abusing comment fields of innocent sites is a bad and risky way of getting links to your site. If you choose to do so, you are tarnishing other people's hard work and lowering the quality of the web, transforming a potentially good resource of additional information into a list of nonsense keywords.

FACT: Comment spammers are often trying to improve their site's organic search ranking by creating dubious inbound links to their site. Google has an understanding of the link graph of the web, and has algorithmic ways of discovering those alterations and tackling them. At best, a link spammer might spend hours doing spammy linkdrops which would count for little or nothing because Google is pretty good at devaluing these types of links. Think of all the more productive things one could do with that time and energy that would provide much more value for one's site in the long run.

• Disallow anonymous posting.
• Use CAPTCHAs and other methods to prevent automated comment spamming.
• Turn on comment moderation.
• Use the "nofollow" attribute for links in the comment field.
• Disallow hyperlinks in comments.
• Block comment pages using robots.txt or meta tags.

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